Privacy Policy
UniqoHost LLC ("we", "us", or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the rights you have under applicable law, including the California Consumer Privacy Act (CCPA/CPRA) and the EU/UK GDPR where applicable.
1. Information we collect
1.1 Information you provide
- Account data: name, email address, and password.
- Billing data: billing address, company name (optional), phone number (optional), and tax ID where applicable. Payment card or account details are collected and stored directly by our payment processors (Stripe, PayPal); we never see or store full card numbers.
- Support data: messages and attachments you send us through contact forms, tickets, or email.
- Service content: files, databases, email, and other content you upload to or create using the Services.
1.2 Information we collect automatically
- Log data: IP address, browser type, operating system, request URLs, referrer, and timestamps, collected for security, diagnostics, and abuse prevention.
- Essential cookies: a single session cookie to keep you logged in. See our Cookie Policy.
1.3 Information from third parties
We may receive information from payment processors (transaction status), domain registrars (WHOIS data you provide), and abuse-reporting services.
2. How we use your information
We use your information to:
- Provide, operate, maintain, and improve the Services;
- Process payments and issue invoices and receipts;
- Send transactional emails (account verification, billing, service notifications, security alerts);
- Respond to support requests and communicate with you about your account;
- Detect, prevent, and respond to fraud, abuse, and security incidents;
- Comply with legal obligations and enforce our Terms of Service and Acceptable Use Policy.
We do not sell your personal information. We do not use your information for advertising or profiling.
3. Legal bases (GDPR / UK GDPR)
If you are located in the European Economic Area, United Kingdom, or Switzerland, we rely on the following legal bases to process your personal data:
- Contract: to deliver the Services you purchase.
- Legitimate interests: to secure our infrastructure, prevent abuse, and improve the Services.
- Legal obligation: to comply with tax, accounting, and law enforcement obligations.
- Consent: where required (for example, optional marketing communications).
4. How we share your information
We share personal information only with:
- Payment processors (Stripe, PayPal) to process transactions;
- Domain registrars when you register a domain and WHOIS data must be submitted;
- Infrastructure providers (data centers, CDN, DNS) that host or route the Services;
- Email delivery services for transactional email;
- Law enforcement or government authorities when legally required.
All third-party processors are contractually required to protect your information and use it only for the purposes we specify.
5. International transfers
We are based in the United States. If you access the Services from outside the United States, your information will be transferred to, stored in, and processed in the United States. Where required, we rely on Standard Contractual Clauses or equivalent safeguards.
6. Data retention
We retain your account and billing data for as long as your account is active and for up to 7 years thereafter to comply with tax and accounting obligations. Server logs are retained for up to 90 days. You may request earlier deletion subject to our legal obligations.
7. Security
We use industry-standard administrative, technical, and physical safeguards to protect your information, including encryption in transit (TLS 1.2+), access controls, isolated environments, and regular security audits. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your rights
8.1 General
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete your personal information ("right to be forgotten");
- Restrict or object to certain processing;
- Receive your data in a portable format;
- Withdraw consent at any time.
To exercise these rights, email us at privacy@uniqohost.com. We will respond within 30 days.
8.2 California residents (CCPA / CPRA)
California residents have the right to know what personal information we collect, the right to delete their information, the right to correct inaccurate information, the right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising), and the right to non-discrimination for exercising these rights.
9. Children's privacy
Our Services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have collected information from a child, please contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date and, where significant, notified by email.
11. Contact us
Data Protection contact: privacy@uniqohost.com
Postal address: UniqoHost LLC, [STREET ADDRESS], [CITY], [STATE] [ZIP], United States